1. Satisfaction Guarantee
At IPTVLoyal, we stand behind the quality of our service. We offer a 7-day money-back guarantee on all subscription plans. If you are not satisfied with our service, you can request a full refund within 7 days of your purchase.
2. Eligibility for Refund
To be eligible for a refund:
- The request must be made within 7 days of the original purchase date
- You must provide a valid reason for the refund request
- Your account must be in good standing
- You must not have violated our Terms of Service
3. Non-Refundable Items
The following are not eligible for refunds:
- Subscription periods that have already been used beyond the 7-day window
- Add-on purchases (e.g., Adult Channels) after activation
- Free trial periods
- Gift cards or promotional credits
4. Refund Process
To request a refund:
- Contact us via WhatsApp or email with your order details
- Provide your account email and reason for refund
- Our team will review your request within 24-48 hours
- Approved refunds will be processed within 3-5 business days
5. Refund Method
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
6. Service Cancellation
Requesting a refund will result in the immediate termination of your subscription and access to our services. You will not be able to use the service once the refund is processed.
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
- 💬 WhatsApp: +44 7479 063 191
- ✈️ Telegram: @Best_iptv_service
- 📧 Email: Support@iptvzon.com